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Frequently asked questions
Internet
Hot Spot Services
General
Why is my internet slow?
Restart your router and confirm that all cables are properly connected. If the issue persists, contact support.
Can I upgrade my internet plan?
Yes. Contact our team and we’ll guide you through available upgrade options.
How long does installation take?
Installation timelines depend on your location and the service required.
Do you offer internet outside Kampala?
Yes. Cedarnet provides services across multiple locations in Uganda depending on coverage availability.
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